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Bruce and I were blown away by how careful, efficient and just plain nice Frank and Darrell were.
We wanted to give them KUDOS directly from the customer.
Thank you so much
I recently replaced my 20 year old, worn-out gas-log fireplace insert with a modern new Lopi Designer model “stove” from Sierra-Timberline. In early November, I did a ‘cold’, first ever walk-in visit to Sierra-Timberline, and met A.J., an engaging young sales person who created an immediate good impression of Sierra-Timberline! He is very knowledgeable of the product offerings, both artistically and technically, and made several suggestions since that visit that gave me a system to meet my needs for many years to come, at an attractive price. An on-site inspection and measurement was done by Andrew, a multi-talented guy who could handle any task thrown at him. He obviously did a great job because the later installation went smoothly, without glitches, no “Oops, we forgot about …” Installation was performed by Carl and Darrell (sp?), who were efficient, thorough, did an excellent install, and cleaned up afterwards !! I love my new insert, and am surely glad I came to Sierra-Timberline!!
Scott did a great job!! Great attitude and efficient. Please pass on our comments to management and his manager. All your people have been great as to one of the reasons we highly recommend Sierra Timberline to our friends and business associates.
I wanted to let you know we are very happy with the service your service guy did for us
The tub works great and he was just an all-around great guy.
Nick and Carl were efficient,quick, neat, friendly and obviously more than capable! I came back to Sierra timberline after buying from them 15 years ago and was just as satisfied as previously.
The sales help and installation that we received were beyond excellent! We compared prices with another location in Grass Valley, and Sierra Timberline beat them by a mile. They communicated with us during the whole process of turning our pellet stove set up into gas, and the installation was so smooth. Our installers, Nic and Carl, were outstanding! Thanks Sierra Timberline – you’ve got a customer for life!!
We are so pleased with our new furniture from Sierra Timberline. The prices were reasonable for how excellent the quality of the furniture is. Kim worked with us to find just the right fit for our living room. We had Outstanding service from helpful people who care.
Michael Downs was an expert at fixing wiring and fan issues in our insert fireplace. Now we can again run our stove and stove fan without power (essential in these days of frequent outages)! Michael was timely, helpful, knowledgeable, quick, considerate and friendly. I recommend Sierra Timberline and Michael Downs with no reservation.
Thank you Sierra Timberline for a great experience! I recently had Sierra Timberline install a gas insert in my fireplace. Jared (from the sales staff) & Andrew (who came to my house to measure & assess the situation) never rushed me & did a great job of answering my questions & explaining my options. Jared put in extra effort to research an insert that would fit & still match my aesthetic. Nick & Carl worked hard to carefully install the insert. I was so pleased when I saw it finished. Chelsea & the kind woman who took my final payment at the register were also very polite & helpful. In short, Sierra Timberline has wonderful products & a great staff to help you get just what you want!!
Both Nic and Carl were very professional in their installation. They did a fantastic job, cleaned up after themselves and they both answered any questions that I had. They did the installation in a short period of time yet they were thorough. At the end, Nic explained the use of the remote and assured me that if I have questions or concerns, that Sierra Timberline would be more than happy to answer them. I would definitely recommend Sierra Timberline!
This store and its employee’s are great!! We accidentally broke a lamp that we had purchased there and they split up a set so we could purchase just one as a replacement. We have worked with both Kim and Cassie and both go out of their way to help their customers.
I would like to thank sierra timberline for our new stove. From the beginning in the store to installation in our home, they are professional and courteous. The stove looks amazing. Great company and great people. I highly recommend these folks.
Best local store for high quality products with an amazing staff to answer any questions you might have!
Absolutely terrific customer service and they carry quality products. Love this place.
Sierra Timberline has provided us with exceptional service twice in the 2 times we called. They went to the extra effort of finding an obscure out-of-date part for our awning for no charge on the first occasion. On the other call they were prompt and did quick, accurate service to replace our awning. I would strongly recommend them in the future for your home accessories needs.
Just had a pellet stove installed by Nic and Carl. The stove looks and works great. Nic and Carl arrived on time, we’re very neat, and took time to explain the whole stove to me. Very happy with Sierra Timberline.
Nic and Carl were very professional, courteous and lovely to work with. In and out very clean. Would definitely use them again!!!!
Nic and Carl installed our new Lopi fireplace insert into a very old rock fireplace. It was tough job requiring using a blowtorch to cut into the metal heatilator box and tubes for the new pipe to go through and the vent cap had to have extra flashing to seal the gigantic chimney pipe. They were very nice and professional working as a team and knowing exactly what to do despite the challenging install. The fireplace is working great and I am very happy with the experience and Sierra Timberline.
On Friday February 22, 2019 I had a Jotul installed and I was very impressed by the two young men that did the installation. Their names were Nick and Carl. They were very polite, efficient, clean, quiet, and obviously knew what to do and did it. They worked so well together that it was a pleasure to observe them. I was pleased with their work. They cleaned up when they were done and anyone else expect me would not have known that they had been working here for a couple of hours. They are certainly an asset for your company. It is encouraging to know that we have young men like Nick and Carl who are willing to work and have a good work ethic.
Absolutely love my new sofa & chair. Thank you Kim & Cassie. You were always helpful & I never felt any pressure to make a decision. The two men delivering the furniture were very polite, friendly & efficient. We purchased three major items from your store, over the years, & have never had an unpleasant experience.
We originally started to go with another company but when they gave us the run around we found Sierra Timberline. They were very accommodating to our needs and we had are new stove installed in less than 2 weeks. We are very happy and highly recommend them.
We have used Sierra Timberline for awnings, external window screens, our hot tub purchase, and our fireplace maintenance. In all of these things we have had excellent service from start to finish! I highly recommend Sierra Timberline!
Everyone was helpful and knowledgeable. The install team of Nick and Andrew were professional, clean and quick. They did a great job of explaining how to use my new stove and remote thermostat. Overall a very good experience!
Very helpful staff and great selection.
We have had our fireplace for a couple of years now and just had a tune up. The unit works great. Just like brand new. One of the best purchases we have made for our house.
We purchased this home with a large mechanized awning and after a couple years the canvas needed replacing. Andrew came out and provided me with professional service explaining the different fabrics and options I had. I am very pleased to say today he and Brian installed the new canvas. They improved the way the apparatus closes to decrease the sun exposure and lengthen the life of the fabric. Both Andrew and Brian were very careful to protect my floors and furniture as they assembled the new awning. I am very satisfied and will use Timberline again.
We had a wood stove installed today by Nic and Carl. Both men were professional, personable, and excellent at their jobs. My husband and I have had nothing but a positive experience in our dealings with Sierra Timberline. The technicians listed above as well as AJ and Jared in the sales department have been wonderful. AJ and Jared have shown interest in our purchase and have been helpful, attentive. and knowledgeable. If you are looking for quality and service, I highly recommend Sierra Timberline.
Nic and Carl, great boys! They were courteous and professional. The stove was installed quickly and quietly (I appreciated that since I work from home). They even showed me how to use the remote control!
Installers were very knowledgeable in the install, as well as answering our questions. After the install, they picked up all their tools and equipment, so you couldn’t tell they had been here, except for the beautiful insert we now have.
Paul & Deana M.
Sierra Timberline installed a Jotul gas fireplace for me today, and I couldn’t be happier…from helping me select a fireplace, to measuring, to pricing, to installation, my experience with Sierra Timberline has been stellar. I always try to shop local, and with a business like Sierra Timberline, there’s no need to shop elsewhere.
We had the best job – Nick and Carl were great, putting in our new wood stove. They put down tarps on the new carpet. Also Kim was very helpful too, getting our new couch and armchair.
George and Nancy B.
Love to shop locally and Sierra Timberline is just the place! They had the stove we wanted, ordered it and delivered it just perfectly. The two young men on the set-up could not have been more personable and helpful (Nic and Carl). We shall continue to rely on Sierra Timberline for any products or services in the future. Thank you Dan and all.
Outstanding sales and installation service – always a great pleasure, and satisfaction, to deal with Sierra Timberline. Most recent installation couldn’t have been a better experience. Every question and concern addressed immediately, with consummate professionalism, skill and friendliness. Highest possible recommendation from first inquiries through perfect installation. Thank you all!
Jim and Michelle L.
The entire staff was very attentive, helpful and friendly, and helped me navigate the best options for my new wood stove purchase and installation. I needed a good deal of education as I had never purchased a wood stove before this. When complications arose they dealt with those quickly. A great team in the office and a great installation crew!! I am grateful.
We had exterior blinds installed on two windows on our western exposure. The two young men who did the installation did a great job, and were very competent and professional—we are highly satisfied with the work and the finished product!
Bill C. and Jan B.
I originally moved to Nevada City in 1981 and over the course of the years, changing homes, etc, we’ve purchased several hot tubs, wood burning stoves, gas inserts, patio furniture, and so on. This latest purchase was a gas insert which we purchased from the ever-helpful Dan, installed by the friendly and capable techs Nic and Carl, and coordinated by Donna, who ALWAYS seems to be there to pick up the phone. If we weren’t satisfied with the products and services, we wouldn’t keep going back! Thanks again guys for a great experience. We love our new gas insert! Now we just need some cold weather!
My wife and I have purchased a Spa and four awnings over the past 16 years from Sierra Timberline. Now its time to replace the Spa which will be installed on 7/12/18. We also purchased a 5th awning which was installed on Sat 7/7/18 by Nic, Brian and Andrew – three fine and hard working men with a great sense of humor! While there, Andrew also realigned the old four awnings to make them look brand-new. Sierra Timberline and its entire staff are a class act!!
I had my pellet stove installed yesterday and Brian and Daryl were very professional and did a great job. I also appreciated their thoughtfulness cleaning up after the installation. Thank you.
Just bought another awning to go with the one we purchased last year. Love it, love the service, and am equally happy with the Hot Springs spa & gas fireplace we have gotten at Sierra Timberline in the past.
I was pleased with the professionalism and service I received from the staff at Sierra Timberline when I recently purchased an awning from them. I was impressed with the staff that installed the awning . I am enjoying the finished product.
Staff is helpful and professional. The products are well made and built to last. We would recommend Sierra Timberline.
My new HotSpring hot tub is THE best gift I ever gave myself! I use it every single night. My sleep patterns have improved HUGELY, it works out the muscle kinks of the day – I LOVE IT and what it’s doing for me! If you’re on the fence, jump down on the side of getting one! I worked with Janelle throughout the entire process of buying the tub, finding a contractor to build a patio, dealing with rain delays, then finally getting it installed and up-and-running. Everyone at Sierra Timberline was great, but a big shout-out to Janelle!
Absolutely love my new wood stove. All involved from sales to installation were professional and wonderful. Thank you so much Sierra Timberline!
Sierra Timberline sells high quality stoves, indoor and outdoor furniture. The clerks are very knowledgeable and helpful. Service folks are experienced, efficient and friendly. A pleasure to do business with this store.
I wanted to thank you for all of your patience and instruction while you were helping us pick out a spa, and then everything you did to help us get the spa in place. Both my husband, Dan and I enjoyed working with you throughout the process.
Specifically, I appreciate how you passed along to other staff members how we were unsure as to whether our current concrete pad would be appropriate for our new hot springs spa. It was very considerate of the staff to drop by early and pick up our old hot spa BEFORE dropping off our new spa. This turned out to be crucial since we found that we needed to remove the old concrete pad, re-wire the electricity and then install a new pad. This took some serious coordination in the middle of winter!
It has been a month since you came by and patiently worked with us to start up the new spa and get the correct balance of chemicals with our unique water. Thank you for your patience and instruction while we worked out what was the best combination to have clean, clear water in our spa.
My family and I have thoroughly enjoyed our new Hot Springs Spa. I found it is crucial for my health- the jets and warm water are perfect after a long day of working, or traveling for work or after working out in the gym. We are so appreciative of you and Sierra Timberline. You are a gem in Nevada County!
Again, Thank YOU!
Many thanks to the friendly, knowledgeable, and capable staff at Sierra Timberline for installing our new gas stove. Janelle was very helpful as our sales contact. Andrew, Nic, and Carl showed up on time, did a flawless job with the installation, and left no trace of having been here other than our beautiful new stove. I’d welcome these guys into our home anytime; they were a pleasure to talk to and answered all our questions. Highly recommended.
A big thank you to Brian for excellent repair service on my gas stove. It was out, and my landlord and his handyman couldn’t fix it. They tried and tried, but it kept failing after a few minutes of working. Finally, they had me call Sierra Timberline. First, the people on the phone were incredibly friendly. Second, Brian came out when promised, found the problem right away, and fixed it, fast. He was so friendly and knowledgeable and explained what was wrong and how he fixed it. I’m so grateful for your friendly service and quick fix. Nice to be warm again!
Nic and Carl, from Sierra Timberline, showed up to install my new wood burning stove, all 460 lbs of it. I found them to be polite, professional and efficient. They removed my old stove and install the new one ready to burn in under 45 minutes.
Great store with friendly knowledgeable help.
Met Brian today for the issue I was having with my electric fireplace. He was kind and easy to talk to; he answered my questions regarding the age and efficiency of my fireplace and thoroughly reviewed the issues to make sure I was not going to have further problems. I have no complaints and have been using Sierra Timberline for several years now. They originally came highly recommended by a friend who also uses their services.
To Skip: This is the second woodstove we have purchased from your facility in the past 30 years. We have been greatly impressed with the quality of your Staff and their knowledge of the products that you are have at your supply. Carol , and your Installer staff were demonstrative of the Quality you aware known to provide our Community ! I would be proud to recommend your Organization without qualification. THANK YOU.
Just had our Mendota gas fireplace installed. Will and Nic showed up on time and ready to install. They listened to our concerns and adapted to our wishes. Very pleasant to work with. They were careful of our wood floors and cleaned up completely when done. They went over the use of the fireplace and made sure we were comfortable with the instructions. Great job! Thanks!
We purchased a Mendota direct vent fireplace. Is there such a thing as “Love at first sight” for a fireplace? So beautiful!! Will and Nic did an excellent job on the install and teaching me on how to use the wonderful features. I could not be happier! From quote, to purchase, to site check, to install… Sierra Timberline gets all “10’s”
We wanted motorized indoor solar shades for a wall of windows that was 14 feet high. We were told that it couldn’t be done without splitting the height of the shades. Sierra Timberline’s technician Andrew was able to use a product designed for outdoor use, which he expertly tailored for indoor installation using a light-weight fabric and splitting the shades by width not height. Installers Will and Nick did an outstanding job making a complicated installation work, and seamlessly ran the electrical wiring to the installation site. They were on time, efficient, friendly and accommodating in every way. They covered operating instructions and offered to make adjustments if we desired in the future. The shades look dramatic, with the motorized cassettes neatly tucked behind the existing valance. Thank you for your expertise in every aspect of this project.
The staff at Sierra Timberline did a nice job of getting to know my needs and showing me the products that would meet them, letting me decide which I liked best. They gave me their best estimate of my cost. I decided to go ahead with the purchase and they set up an installation time. Will and Nick met that time precisely, and then they worked quickly to install the system. Will and Nick were both very nice, did excellent work, and cleaned up after themselves. We are very pleased with the fireplace insert, which was a wonderful replacement for one that made a lot of noise and didn’t really work very well. And the final cost came in under the estimate!
Brian Mendiola did a great job of servicing our fireplace insert. We scheduled regular service and while cleaning noticed we were in need of parts replacement. Ordered, installed and it now works great. Brian was very professional and is an asset to your company.
Great experience from start to finish with our new wood stove, QuadraFire. Janelle from Sales was amazing, and Will and Nic did a fantastic job with installation, quick and easy and we had a roaring fire by the end of the day. Goodbye PG&E! Thank you Sierra Timberline, you truly made our house into a home.
Brian was absolutely professional and friendly. He did a thorough job of cleaning the gas stove and making sure everything was working efficiently before he left. He expressed how much he loves his job and the people with whom he works; this positive attitude was reflected in the work he did at my house. Thank you.
Brian arrived on time and did a wonderful job servicing our gas fireplace. He gave us many tips on operation as well as cleaning the fireplace thoroughly. It now runs smoothly and super quietly. Thanks, Brian!
Ed & Elaine D.
Brian arrived on time to service my stove. He was very personable and did a fabulous job, it looks so nice and clean and works better than before. Thank you Brian see you next year!
We are so happy with our new fireplace. It works excellent for our house. Brian & Carl did very good job installing and explaining every detail how to operate it. Thank you so much, Sierra Timberline. You gave the best service.
John & Fitrie R.
Painless, no better. A VERY pleasant experience from advice in the showroom (thanks Aj) to final results. The installation was a bit tricky, and Will proved a resourceful craftsman. He made the gas-fire insert look like it’s a perfect fit. Am I happy with the results? Delighted. Would I recommend them? Absolutely! Very professional people. Both my neighbors recommended them highly. I can see why.
Brian came to my home for a chimney cleaning and stove inspection. He came to my gate, identified himself which is very important even if I saw the service truck and was expecting him. Brian was very professional yet extremely friendly. His knowledge of my Lopi stove was impressive. He performed the tasks and explained each to me and answered all my questions. Cleaned up extremely good. I purchased my stove at Sierra Timberline several years ago and have only used their chimney cleaning service and Brian was the most thorough person that has come to my home. If he were employed by your competitor, I would use them.
When we needed to upgrade our heating stove, Janelle patiently showed us the various makes and models and guided us expertly through the selection process, obtaining discounts without our even asking. Nic and Will, who delivered/installed the new unit were great. They were polite, professional, and did an expert job of installation and demonstration. They patiently went over the operation/controls and answered all our questions. They touched up the stovepipe, cleaned up after themselves, and hauled off our old unit. It works great, and we’re completely satisfied. Very glad we shopped locally!
At Sierra Timberline, many thanks to Andrew for his intelligent comments and assessments to make sure our stove was the right one. Then to installation day, with Will and Nic, both hard-working, knowledgeable and straight-ahead. As a retired teacher from NUHS, it is most gratifying to see young people (Will) who had incredible training in our Ag programs, now be successful citizens of Nevada County with a family and home. Thank Jim Drew and Karen Henderson, stellar retired Ag teachers who helped raise up these great kids. And thanks to a company like yours who keeps it all going for our county: quality products and service.
Dennis and Cheryl K.
Will and Nic installed my electric blinds on Sept 20th, 2017. They came on time. They were nice people. They were quick and efficient. The blinds work great. They came as summer was turning to fall so I haven’t had to used them much and cannot say how durable they are at this time but I expect that they will prove themselves come spring/summer of 2018 and I know from your dependability so far that if they aren’t perfectly wonderful that you will will correct the problem. Everyone from your store that I have worked with have been greatly helpful.
Will showed up on time, explained the expectations of his visit & went to work. He had to uninstall an existing propane stove, originally installed wrong pipe and so forth, not by Sierra Timberline by the way. He worked very hard, was very courteous, cleaned up very well and most of all was truly professional. Thanks Will!
I have had Sierra Timberline install several projects. Dan in the sales department gives clear and concise information. He was right on top of communicating estimates and very knowledgeable regarding the stores inventory. Andrew, the field estimator was always on time and collected the correct data so that Dan’s estimate became a reality. The installers Will and Nic did a superb job with the installation. They constantly kept me in the loop of necessary decisions. They also were extremely clean and courteous. The entire staff at Sierra Timberline are friendly and professional. Thanks again to all of you. Skip…don’t worry…your store is in good hands!
Will showed up on time, explained the expectations of his visit & went to work. He had to uninstall an existing propane stove, originally installed wrong pipe and so forth, not by Sierra Timberline by the way. He worked very hard, was very courteous, cleaned up very well and most of all was truly professional. Thanks Will!
Betsy & Jim L.
Today I had a screen installed outside my sliding glass door. Will arrived on time, was well organized, worked quietly and efficiently. When done he thoroughly explained how to use the device. He was very patient, personable, and knowledgeable. I am happy!!! Thank you Will!
Will and Nick installed our propane Vermont casting stove last week at our mountain cabin in Soda Springs. They were professional, tidy, thorough and pleasant to have around. We recommend them highly.
We just finished changing out our free standing wood burning stove with a new propane gas log free standing stove. The entire experience went absolutely perfect. In store service, information, options, and estimates provided by AJ were all completely explained with patience and complete knowledge. There was absolutely zero “sales pressure.” Pamphlets, work sheet, time to consider and reconsider were all given. Anthony came out to the house to project review and set up install sequence. He thoroughly and professionally evaluated the existing set up and assured us that the new installation would go well. This included removing and disposing of the old stove and unreusable piping. One week later, Brian and Jesse arrived, as scheduled, and in a very professional manner and with total respect for our wood floors, furniture and household belongings, did an excellent job in running the gas line, electrical service and finalizing the installation. It turned out perfect. Both Jesse and Brain were personable, very knowledgeable and have a great sense of humor. Was fun to get in their way and interrupt their efforts. Together they fully explained the operation of the unit, the remote and what to expect when the stove is fired up the first several hours. We could not have had a better experience from the minute we walked into the showroom to the truck pulling out of here yesterday. We highly recommend Sierra Timberline.
Doug and Crin S.
Brian arrived right on time and was very knowledgeable about our stove. Including replacement of the fan. He also did an excellent cleaning job. He was quick, efficient and gave me some useful information on things I could do to keep the stove in good running order.
We recently purchased a Jotul F500 Oslo wood stove from Sierra Timberline with the assistance of A J and Jared, two very knowledgeable and professional salesmen. The company sent a sight review person, Larry, to our home to further assist us in selecting the right stove for its efficiency and ambiance within our home. He was very helpful and professional. The installation crew, Nick and Will, carefully removed our old wood stove, cleaned the stove pipe that remained and installed the new stove in a timely manner. All in all a very friendly, pleasant, informative and professional job by the entire staff.
Another Great experience with Sierra Timberline. After deciding to get an awning to shade my rear deck, Andrew came to my home and showed me what was possible. He answered all my questions and explained my choices. The installation crew of Will and Nick were prompt, courteous, and professional. They made it a priority to protect their workspace, and completed the installation in a professional manner working together as a team. When the installation was complete, the crew explained the operation and care of the awning. They ensured everything was cleaned up and that I was satisfied with my new awning. Thank you Sierra Timberline!
Purchasing my new solar shades from Sierra Timberline was an excellent experience! I received friendly, professional, knowledgeable service from my first contact, to Andrew’s site evaluation, and the installation by Will and Brian. It’s not just the employees that are great. I am very pleased with my shades. It’s 105 degrees outside and I don’t have the air conditioning on!
This is been much to long….I actually forgot the date of installation. The entire Sierra Timbeline team were absolutely amazing. From start to finish. The highest quality customer service. They even went out of their way to save us some money on the stove pipe. When the installation team came in you would not have know they were in your home aside from the new wood stove. The hearth was tidy and clean and the stove works beautifully. Dan at the front counter was lovely and informative, Piper was friendly and very kind. I suggest if you are looking for a new heating system, furniture or home decor Sierra Timberline should be your first stop!
Jim and Robin G.
Today Will and Nick came out to our house to install our the fireplace in the house we are building in Penn Valley. They were right on time and got right to work. They worked non-stop until they were finished. They explained everything we needed to know very clearly ….Plus they were both very very friend local guys who carried on a conversation with us as they worked, about people we knew in common without missing a step in what they were doing. I love friendly, courteous and competent. Thanks Will and Nick for doing a great job.
Although Sierra Timberline services foothill communities, I am grateful they were able to come to Carmichael when I needed to replace the retractable back awning and recover the side awning to match. From the get go, Andrew was wonderful and really knew the various retractable awnings available and spent quite a bit of time at my home explaining the differences between manufacturers, assisting with color selection to coordinate with the newly painted home exterior and answer all my questions. The installation date was more than I could ever imagine. Will and Jesse showed up on time and were extremely patient when I mentioned the hood color was not correct. However, Will called Andrew who, in turn, called me and everything was resolved quickly (I have old timers disease, if you know what I mean). Will and Jesse were so competent and knew exactly what they were doing. Their personalities were fantastic – I haven’t had this much fun in a long time. Without question, I would give this company an outstanding rating from start to finish. I’m hoping to work with them again in the future.
What a wonderful community we live in and Sierra Timberline is no exception! I have had a wonderful experience working with Sierra Timberline from the moment I walked into the store, a couple weeks ago, to shop for a retractable awning! I was treated with friendly faces who were helpful, respectful, organized and competent! Andrew, who was a joy and so knowledgeable, came to my house, measured and helped me make a decision on what type of awning I wanted! Yesterday, I had two amazing young men, Will and Nic, install my awning! I loved how they were neat, tidy and efficient! They walked me through the whole installation process, asked for my advice when needed, and was constantly making sure I was pleased with every little step of the installation! I love, love, love my new awning! Thank you to your great business, for always communicating and following through on every detail! I cannot be more pleased! Your product, work and customer service are amazing! Thank you!
Will and Nick came back to replace a damaged part on our propane zero-clearance fireplace. They were very professional, fixed the problem and fielded all my many questions with aplomb. I think they do a great job (this is their second time here) and deserve a lot of praise for making the product work as planned! Thank you, thank you, thank you!
Brian M. came today to perform our annual fireplace service and cleaning. We are totally pleased with the work performed and all the good tips and information Brian gave us to help us maintain our unit. Brian was especially personable and professional and had a great attitude. He was very thorough and patient with all our questions. One again Sierra Timberline has earned our respect and confidence due to Brian.
Will and Nick came out to install a pellet stove in our Clipper Mills home. I commend you on having service people of this quality. Both men were safety minded as well as being very careful as to not cause any damage to our home. The existing pellet stove, which had to be moved down stairs and into the garage, was much heavier than expected. Both men never complained or got upset with the added challenge. Instead they figured out the safest way to accomplish the task. Kudos to your company for employing such quality people.
I love my new awnings. Will & Willy, the two young men who installed our awnings, were so nice and friendly, and quite knowledgeable. They did a great job installing the awnings and kept the area clean. They also took the time to answer all my questions and to show me how the remote worked (we have 3 awnings running on 1 remote) I appreciated not having to use multiple remotes. The awnings are of very good quality, they really enhance the look of our back deck. Thank-you Sierra Timberline and Will & Willy.
We had a gas fireplace installed at our home by Will and Jesse. They arrived at our house in the morning to install the unit and due to some issues beyond their control the installation was a little trickier than they had anticipated but they troubleshooted the problem, calling in different resources and resolved the problem leaving us with a beautiful gas fireplace insert and the house spotless as if they had never been there. Friendly and professional, these guys were topnotch! Thank you!!
Clients of mine wanted to replace their existing sofa however they have several dogs, all of whom are allowed on the furniture. Jamie guided us toward Flexsteel’s Kashmira fabric–what an awesome choice that turned out to be! The clients ordered two sofas in an off-white fabric–a brave move. However, not only are the sofas beautiful, the Kashmira fabric is everything Jamie said it would be, including being both soft and bulletproof! Thank you, Jamie for helping us achieve a light, airy look–even with dogs!
Shopping at Sierra Timberline is always easy, because we can be confident we will get top notch service every time. From sales to install, everyone is very professional and always friendly. Will and Willy just installed a beautiful Jotul gas stove in our bedroom. They gave great care to detail making sure it was installed perfectly right down to centering it on the hearth pad. Then Will instructed us thoroughly on the operation of the stove and the remote. Sierra Timberline always treats us like family, and we are more than happy to give them our business.
Alex and Lynne C.
Lori and Jared helped me with the selection of the Quadra fire Explorer III. They were both very knowledgeable concerning benefits and features of the product. Will and Will installed the Explorer III. They were very thorough regarding measuring and placement of the stove. Before bringing the stove into the house they placed tarps on the floors to protect the flooring. After completing the installation picked up the installation debris and vacuumed the area. My overall experience at Sierra Timberline was very positive.
Will Ernst and Nick were very professional and personable from the start. They arrived early, left no mess, and had great attention to detail. Will went the extra mile to ensure that the product and installation was everything we had anticipated. I would recommend them to anyone – 5 stars!
Dave & Shelly R.
Will and Jesse were excellent and fun workers. very cheery. Install went smoothly and they spent time teaching me how to use the remote for my new gas insert. toasty warm in my livingroom.
I am delighted with my little propane stove/heater. My scheduling changed, and your company worked around the changes. The office staff was helpful, and although a floor tile was chipped during installation, my salesperson (Dan) called the next day to see what amends could be made for the broken tile. I was especially impressed with Brian, who came to finish the installation, and explained everything in a clear and accessible way.
We had a great experience with this company starting at the store with the sales office and ending with the installers. Everyone has been very professional, kind , and efficient. The installers treated each other and myself with respect and kindness. They made sure I was comfortable running our new inserts and that I didn’t have any concerns or questions. I will be referring Sierra Timberline to others. Thanks again –
The staff was very helpful and knowledgeable. Dan spent a lot of time with us helping us pick out the perfect gas fireplace for our needs. Will and Bryan did a wonderful job installing our unit and explaining it’s features and operation. They were very friendly and professional. My husband and I highly recommend Sierra Timberline to anyone considering a new fireplace or stove!
Will did our install of a gas fireplace insert and we couldn’t be more pleased.
Brian showed up on time to service our propane fireplace. His service was professionally done and done quickly. We are very satisfied with the results and can visually see a significant difference in the appearance as well as the function of the fireplace. Thanks for a job well done.
Our serviceman BRIAN appeared at the door with a smile and it never left his face! He did a great job at servicing our wood pellet stove. He really got in there and dug out any gunk in the deep pockets and crevices of the unit, then pulled it away from the fireplace and found even more gunk and potential clogs, etc. He was SUPER thorough and the result was a nice, hot fire for the first time in a year! KUDOS to BRIAN!!!
From the first time I walked into the store and since my fireplace was delivered, everyone was very helpful and informative from the very start till the end. The service could not have been better. Will and Nick delivered my fireplace today. They explained everything really well and cleaned up after themselves. Awesome service!
We were able to get on a service schedule for a stove cleaning and auger adjustment very quickly. The service technician Brian was here right on time and went to work quickly. He was able to give us details on our stove and was pleasant and thorough . We rally enjoyed having such a pleasant person in our home.
Cherie and Kenny D.
Will and Willy were fast, detailed, professional, respectful of our house and our baby. As well as accommodating to make sure we have heat. Will let us know what to expect when the stove will be turned on for the first time so we can take proper precaution with our little guy. Stove looks amazing! Thank you.
Mandy & Alex S.
We were so surprised and impressed by your service representative Andrew. He came to service our gas fire insert. He was the best we ever had since we have had the fireplace. He knew what he was doing and was so thorough. We are IMPRESSED and so pleased. We are long time customers and want you to know that Andrew is fabulous. Thank you
My gas stove was relocated to the living room quickly and professionally by two experienced technicians. The work came under the estimate and finished on time. The service staff at the store were helpful and provided excellent options wherever possible.
We needed service on 2 of our stoves, one wood, one gas because neither one would work properly when the weather turned cold. Brian came out and was extremely helpful, courteous and did a chimney sweep, a tune up and cleaned receivers. All stoves are working fine now. Brian is an asset to an already stellar company. We bought our stoves from Sierra Timberline and we have been very happy with all interactions with them so we keep coming back. Thanks Brian!
We’ve been doing business with the guys for about 18 years…Prices good, Quality always the best, Service is Excellent, always very professional, and their Tech, Jessie, knows all and can fix all. Before you look elsewhere, check them out.
Bart & Sarah P.
Brian was here today to clean my chimney and check my insert. On time, competent, friendly. Thanks, Brian. I do appreciate your great service.
I absolutely love the Jotul propane stove that I purchased from you ten years ago. Your sales staff was very helpful, helping me to purchase exactly what I wanted and needed. You have been very helpful with annual service calls. But, I really have to say that this time, Jesse was the absolute best. He replaced the thermostat receiver with a larger, more efficient model, serviced the stove and adjusted the pilot light. He was knowledgeable, professional, neat, courteous and friendly. He didn’t try to take shortcuts and explained everything thoroughly. I was very impressed by him. And, I was really pleased when the stove came on this morning with the first cool, rainy day of the season. Thank you all and especially Jesse.
Great experience with help choosing just the right gas stove to replace my wood burning stove. Excellent installation with lots of protection for my wood floors and light carpet. All questions answered quickly and thoroughly. I couldn’t be happier with my new Jotul. Lucy, the cat, thinks it’s great too! Highly recommend.
From Andrew’s first visit to survey the work site everything was top notch for preparation to install a new awning, wood stove and chimney. On installation day Andrew, Will & Brian prepared the work areas by protecting everything that could possibly be accidentally damaged while the installs progressed. On completing the installs, they cleaned up & vacuumed the work areas & hauled away all the old materials. Everything went like clockwork, what a great team. Thank you guys for a job well done. I am sure we I’ll be shopping at Sierra Timberline again when the need arises. We are both thrilled with the updates to our home. Thank you Emily for your help with the selection of our wood stove, can’t wait for those chilly nights to put it to use.
John & Mary B.
Over the past 30 years we have bought spas, woodstoves and now a gas stove from Sierra Timberline. They are a high quality and reliable dealer. Carol was great to work with in the showroom, Scott was very helpful during our site evaluation and Will and Brian did a very professional job on the installation.
We did not have a standard or easy installation. Will and Brandon had to do a lot of thinking on their feet and solved all the problems they encountered with great skill and good humor. Will was the main installer and I can’t praise his skills enough. He is a great asset to his employer and to his customers. Brandon is learning the trade and came up with several good ideas himself.
Will and Will were very professional and did a great job!
I just had Will and Brendan install a new gas heater and gas lines. They were great. Efficient,friendly and most of all they knew what they were doing. Answered all my question and made sure I knew what was going on. They were 5 star in my book. Thank you Guys!
I want to give Janelle the highest possible rating. She helped me put together a small table and two deck chairs. I needed them before the end of the month when we expected company. She was very patient as we tried to match chair colors to a table they had on the floor. After making the color matches she special ordered the chairs and tracked them to make sure they were on time. They were delivered today and I am very grateful for her help.
The showroom offered a very good selection of fireplace inserts. We have a curved fireplace, a custom insert had to be made. It was done to perfection. Will and Willy did a great job making the installation for what was not a simple insert.
Dan is a friendly salesman, and an expert in so many products. Andrew has so much experience. He has done installations on my house for the 2 previous owners. Will and Will who installed our beautiful new Jotul wood burning stove and chimney pipe were prompt, clean, polite, and did a first class job.
All round great experience. The first store visit and the attention from Dan to answer all questions was tremendously helpful. The installers Will and Willy were exceptional and paid attention to detail. Both were friendly and professional. Everyone we had contact with was knowledgeable and had out best interests at heart. Thanks to the whole team at Sierra Timberline!
This is Grass Valley’s best kept secret. My wife and I love this store. The furniture selection is terrific and the staff could not be more helpful. The best part is being able to shop at home and not have to go down the hill. Brian, who delivered our chair, was equally helpful and pleasant. I cannot recommend buying furniture here strongly enough.
We just wanted to write and let you know how pleased we are with the way the gas fireplace in our upstairs family room looks after Larry tweaked the flame setting a few weeks ago. In this cold weather, we’ve had it on almost every evening and have noticed how much better it looks! It was installed 5 years ago and the flame has always appeared sort of unremarkable. After Larry came, we now see embers glowing in the foreground and the flames just look more dramatic somehow. We’re happy!
Joyce and Tim T.
Penn Valley, December 2015
We had our new fireplace hooked up two days ago and we are so happy. Andrew, Will and Jesse did a marvelous job. They were quick, efficient, and very neat. I was amazed at how quickly they removed the old fireplace and installed the new one. Andrew was very informative, explaining everything along the way from his opening bid to the completed project. We are looking to enjoying the fireplace for many years to come.
Penn Valley, December 2015
Brian and Jesse were friendly, polite, hard working and professional! They took my old sofa out and loaded it in my pickup so I could donate it to Women of Worth who appreciated the donation. They were cognizant of their surroundings and careful in taking out the old sofa and they cleaned everything up. It’s refreshing to see young men still have a good work ethic and are considerate.
Grass Valley, November 2015
Thank you Carol for a job well done! The fireplace is beautiful. Your installers, Will and Willy, were great. Very organized and very professional. We will enjoy the beautiful fireplace for many years to come. Thank you.
Gene & Nancy V.
Auburn, November 2015
Service and selection could not have been better. We are very pleased and will
highly recommend your company! Will was great!
Michael and Edna S.
Nevada City, October 2015
The installers Will and Willy were great! I am very happy with my overall experience.
Auburn, September 2015
Will and Willy did a nice clean installation of our new stove. Good job!
Nevada City, September 2015
Thanks for the good work and efficient service!
Nevada City, September 2015
Love the fireplace- Everyone was very helpful and professional!
Nevada City, September 2015
Will and Willy did an excellent job on the installation, keeping me informed of the process and working diligently to completion. Nice job guys!
Auburn, September 2015
Our experience with Sierra Timberline could not have been better!!! Sales service, installation, price and friendliness of everyone was OUTSTANDING!
Grass Valley, September 2015
The installation crew (Will and Willy) were great guys. We were very impressed with them and their work.
Auburn, August 2015
Thank you for being so prompt with the installation! We love our new fireplace!
Colfax, August 2015
Appreciated everyone’s professionalism and knowledge, despite running into a couple of snags.
Grass Valley, August 2015
A great overall experience with the product, knowledgeable staff and installation!
Nevada City, August 2015
Will, Willy and Andrew did a great job from start to finish! Jamie does a great job, too!
Grass Valley, August 2015
Thanks to everyone. I’m very pleased with the store and the prompt and very professional service and installation.
Downieville, July 2015
Installation crew (Willy and Will) were excellent at walking us through the entire setup.
Grass Valley, July 2015
Thank you all! Andrew was very informative in all the details (fabrics and installation) to make us feel confident in our selections. Will and Willy gave us choices in angling for best coverage and advice on maintenance. Totally professional and a cheerful crew. Job was done in a jiffy. Even offered to move our patio furniture!
Grass Valley, July 2015
Very pleased with product and sales and installation personnel!
Robert and Sue D.
Grass Valley, July 2015
Love the screens and the installing crew were very professional and considerate.
Penn Valley, June 2015
Great installers! Polite and knowledgeable. Andrew is great!
Grass Valley, June 2015
I liked the size and appearance of your products and the reasonable prices. I am very happy and have no complaints. The installation crew was on time, efficient and professional. I will refer you to others.
Rough & Ready, April 2015
My stove works great. Your service was ‘Best of Nevada County’ Thanks for sticking with my little stove!
Nevada City, April 2015
Will and Andrew did a great job with my awning and were well experienced!
Meadow Vista, April 2015
Everything was great – I’d certainly recommend you to friends without hesitation.
Penn Valley, April 2015
It was very important to us that you have in-house installers. Everyone was over the top great! Will was so terrific – he bent over backwards to make us happy. Great job Will!
Auburn, March 2015
I bought products from you before, and came back again because of the good service.
Grass Valley, March 2015
We loved the quality and variety of products. Everything was perfect. Thanks you Andrew and Will – great job!
Victoria and Mike G.
Grass Valley, March 2015
We absolutely love our chair and loved the customer service.
Jeff and Lyn S.
Rough and Ready, February 2015
We wanted to express our gratitude and appreciation of your EXCELLENT customer service. You made the repair of our chair very smooth and efficient process. Jeff was a very pleasant and professional businessman. He was prompt, courteous, and it was a pleasure to do business with him. We are very happy with the service we have received at Sierra Timberline, and all of the employees have been friendly and professional. Again, THANK YOU for handling our repair project in a timely and efficient manner. We will definitely be repeat customers of Sierra Timberline, and have recommended your business and customer service to our friends.”
John and Patty D,
Nevada City, February 2015
We are past clients – Willie and Andrew were great! Five stars!
Nevada City, February, 2015
Jamie – I hope that is how you spell your name; if not, forgive me. I just wanted to let you know that we so much want to thank you for repairing the motors on our recliner! We appreciate the integrity of Sierra Timberline, making sure you warrant your furniture that we bought from you. Tyler installed & replaced the first one and then Matt did the second. Both were very customer oriented and personable members of your team. Thank you again – we are enjoying our loveseat again!
Roland and Terry J.
Grass Valley, January 2015
I just wanted to thank you for your excellent sales, service, and info you gave me on the Acacia! No high pressure selling, and you are honest! Sierra Timberline is a beautiful store and has a very professional and very nice group of people working there. Thank you again!
Grass Valley, November, 2014
We are loving our new stove – Thank you!
Cheryl and Donnie B.
Downieville, September, 2014
We recently invested in a retractable awning, our first purchase at Sierra Timberline. We want to let you know how pleased we are with it. It looks great and works beautifully. We were also very happy with the installation process. The guys were on time, professional and tidy. We would not hesitate to recommend your business to family and friends.
Will & Barb H.
Lake Wildwood, August 2014
The stove displays are attractive and the staff knowledgeable. Andrew’s creative thinking makes him a real asset. Richard was polite and took care to explain things clearly. Everything was excellent!
Lance and Gale W.
Grass Valley, May, 2014
You’ve got good brands, good service, good prices, and a great installation crew. Scott did an outstanding job. Everything was perfect in every way!
Bill & Mary M.
Colfax, November 2013