Installation & Service

service-trucksIN-HOUSE INSTALLATIONS

Since 1978 Sierra Timberline has proudly offered in-house installation and service for all of the products that we sell. By taking full responsibility for the delivery, professional installation and after-the-sale service, we save you time and money. Each technician that we employ undergoes factory and apprenticeship training. This, along with our complimentary Site Review, is our way of assuring the quality of service that will result in your complete satisfaction. Our goal is to make turning your house into a home a most pleasant experience.

JOB QUOTATIONS

Our quotation system is designed with your needs in mind. With just a bit of information about your home, we can give you an estimate to completely install your new product- labor, materials, permits – the whole thing. We can then schedule your installation subject to your approval of what our Site Reviewer confirms at your home. Our free Site Reviews are our key to your complete satisfaction. One of our experienced technicians will visit your home and consult with you about the logistics of your installation and how well the product will meet your expectations. He will also confirm the price and answer any other questions that you may have. Your installation has been scheduled, your questions will have been answered, and with your final confirmation, our installation crew will soon have your home well taken care of.

We offer special discounts, estimating, delivery, installation and billing services for contractors, remodelers and owner-builders.

IN-STORE APPOINTMENTS

The majority of our clients simply stop by the store at their convenience.  We are open seven days a week, so we are available almost anytime you may need us to be here.  However, we frequently work with builders, architects, or clients that have specific time limits or busy schedules.  We will happily set an appointment for you if you like.  Simply call us at 530-273-4822 and we will be sure to have someone available for you exactly when you need.

WARRANTIES

We take great pride in our in-house ability to service and install our products, and to satisfy our customers. Our national award-winning service technicians receive current, up-to-date training in the safest, most efficient ways to install and service our products. Our team is the best and most reliable in the business and we stand behind our workmanship with a 5 year warranty. We are the authorized warranty center for all the products we sell and enjoy acting on your behalf should you need repairs.

SERVICE AREAS

Our in-house, factory-trained crews can provide service on any of our wood, pellet, and gas stoves, fireplaces, or inserts; awnings and solar screens; spas, hot tubs and bbqs.  Our service areas include Grass Valley, Nevada City, Rough and Ready, Penn Valley, Lake Wildwood, Lake of the Pines, Auburn, Meadow Vista, Foresthill, Cool, Colfax, Newcastle, Loomis, Rocklin, Lincoln, Yuba City, Marysville, Browns Valley, Oregon House, Brownsville, Smartsville, North San Juan, Downieville, Camptionville, Alta, Soda Springs, Truckee, Lake Tahoe, and all surrounding communities.